Orders and Shipping

SHIPPING

Shipping costs are shown during checkout.

Delivery of goods to P.O. boxes is not provided. Products sent to European Union countries will not contain an invoice detailing the value of the goods. Purchases sent to all countries outside the European Union will always be accompanied by an invoice with the total cost of the product. Purchases sent to the United States with a value greater than $800 will contain an invoice with the value of the goods, as required by customs procedures.

SELECTED COURIERS

BRTDHL

PRICES AND DELIVERY TIMES

ITALY

VALUE

TYPE

COST

TAXES

TIMES

< 200€

Standard

10€

DDP

2 - 3 working days

< 200€

Express

12€

DDP

1 - 2 working days

> 200€

Standard

free

DDP

2 - 3 working days

> 200€

Express

12€

DDP

1 - 2 working days

 

EUROPA

VALUE

TYPE

COST

TAXES

TIMES

< 400€

Standard

20€

DDP

 2 - 3 working days

< 400€

Express

40€

DDP

 1 - 2 working days

> 400€

Standard

free

DDP

 2 - 3 working days

> 400€

Express

40€

DDP

 1 - 2 working days

 

USA

VALUE

TYPE

COST

TAXES

TIMES

< 800$

Standard

25$

DDP*

3 - 5 working days

< 800$

Express

35$

DDP*

2 - 3 working days

> 800$

Standard

25$

DUP*

3 - 5 working days

> 800$

Express

35$

DUP*

2 - 3 working days

 

*DDP= Delivery Duty Paid, WANAN pays the charges and duties to the customer.

*DUP= Delivery Duty UnPaid, WANAN doesn't pay the charges and duties to the customer.

All orders will be processed within one business day after receipt of the order.

ATTENTION FOR SOME ITEMS IT MAY TAKE 2-3 WORKING DAYS TO PROCESS YOUR ORDER.

WANAN is not responsible for delays due to acts of God beyond the company's control, such as natural disasters or delays caused by third parties, such as strikes, customs inspections and operations.

POSSIBLE DELAYS

WANAN is not responsible for delays due to acts of God beyond the company's control, such as natural disasters or delays caused by third parties, such as strikes, customs inspections and operations.

The public holidays in Italy on which the courier does not ship are:

  • January 1st
  • 6 January
  • Good Friday and Easter Monday
  • April 25th
  • 1 May
  • 2 June
  • 15 August
  • November 1
  • 25 December
  • 26 December

*We are not responsible for closures not marked in the above data.

PARCEL INSURANCE

You can ask to insure the package by sending an email to info@wananluxury.com and pay the insurance fee by bank transfer.

otherwise we are not responsible for theft / loss by the couriers 

DELIVERY TRACKING

When the product is shipped, the customer will receive an email that will allow the shipment to be tracked using a tracking number. In the event of delays due to customs controls, the customer will be informed by the courier handling the delivery or by our customer service. A registered user can directly check the status of his order by accessing the personal section of the site.

ORDER DELIVERY

When the goods arrive, we advise customers to check that the package has not been tampered with and is not damaged. In such cases, customers may sign for receipt with reservation or refuse delivery.

If any part of a purchase is missing from the package, the packaging should be retained for further inspection.

Any claim regarding missing, damaged or misdirected goods must be received by WANAN at c.service@wananluxury.com within a maximum of 14 days from the date of delivery as indicated on the courier's website, otherwise it will not be accepted.

Customers placing an order on WANAN undertake to accept confirmation of the goods ordered. If a package is not delivered due to customer negligence (wrong address, recipient not available at the address, wrong phone number, etc.), OR if the customer refuses delivery, the costs will be charged to the customer and subtracted from any refund due. WANAN will only ship orders to the original delivery address.

ORDER CANCELLATION

WANAN offers customers the ability to cancel a purchase if an item has not yet shipped. Please contact our customer service department promptly at c.service@wananluxury.com to cancel an order before it has been prepared for shipment.

PAYMENTS

Credit Cards: all transactions are encrypted, ensuring maximum data protection. WANAN does not record information about credit cards used by customers. The transaction will be processed instantly, provided there are sufficient funds on the card to purchase the product and the bank details are valid.

In order to ensure greater protection of purchases, WANAN recommends that its customers register for Verified By Visa or Mastercard Secure code services, requesting a PIN security code with which to make secure purchases.

Below are the credit cards accepted in each geographical area:

  • EUROPE: Visa, Mastercard, American Express, Discover, JCB, Diners, Maestro, UnionPay
  • U.S.A: Visa, Mastercard, American Express, Discover, JCB, Diners, Maestro, UnionPay
  • ASIA - PACIFIC: Visa, Mastercard, American Express
  • AUSTRALIA: Visa, Mastercard, American Express, Diners
  • CANADA: Visa, Mastercard, American Express
  • PayPal: customers can pay with their PayPal account directly from the shopping bag. We recommend that customers register on the site and pay on the checkout page so that orders are associated with their accounts and can be accessed in the future in their private spaces. 

The site www.wananluxury.com is not responsible for courier delays.