If you're not completely satisfied with your purchase, we're here to help.
- Items can be returned within 14 days from the date of receipt.
- The security thread of the items must be intact and unbroken.
- Products must not be washed, worn, or altered in any way.
- All labels and seals must remain attached.
- Items must be returned in their original packaging without signs of wear.
- Each returned item must include all accessories and the original packaging received with the order.
Custom-made items cannot be returned.
How to Return a Product:
- Send a return request to email@example.com indicating the order number and the item you wish to return.
- You'll receive via email the documents to be affixed to the package.
- Ship the package from the same country the order was delivered to, using the label provided in the authorization email.
- Return shipping costs are borne by the customer and will be charged as follows:
- Australia: 50 AUD
- Hong Kong: 300 HKD
- Japan: ¥4,000
- Europe: 25 €
- United Kingdom: £30
- United States of America: 35$
- Rest of the world: 50 €
- The return must be made within 14 days from the date of receipt of the order.
Once the return is verified, you will receive a refund for the price of the order, excluding return shipping costs and import duties/taxes.
Note: Import duties/taxes are non-refundable through WANAN.
WANAN reserves the right to refuse unauthorized returns or returns that do not meet all of the above conditions.