Returns

RETURNS CAN BE REQUESTED BY EMAILINGreturn@wananluxury.com

ALL ITEMS MAY BE RETURNED TO WANAN WITHIN 14 DAYS FROM THE DATE THE PRODUCT IS RECEIVED IN ACCORDANCE WITH D.L. 206/2005. TO REQUEST A RETURN, PRODUCTS MUST COMPLY WITH THE FOLLOWING CONDITIONS:

  1. THE SECURITY THREAD OF THE ITEMS TO BE RETURNED MUST BE INTACT AND NOT BROKEN.
  2. THE PRODUCTS MUST NOT BE WASHED, USED OR REUSED IN ANY WAY.
  3. NONE OF THE LABELS OR SEALS MUST HAVE BEEN REMOVED FROM THE CLOTHING.
  4. THE PRODUCTS MUST BE RETURNED, WITHOUT IMPERFECTIONS, IN THEIR ORIGINAL PACKAGING, WITHOUT SIGNS OF WEAR AND TEAR.
  5. EACH ITEM MUST INCLUDE ALL ACCESSORIES AND THE ORIGINAL PACKAGING THAT WAS RECEIVED WITH THE ORDER.

RETURN PROCESS

All customers wishing to return goods must request a return authorization code. The following two procedures are valid for all countries and for every item purchased on WANAN. The refund will be made the day after the returned item has been checked (1-2 days after receipt of the return), by means of a still valid coupon code, in the amount of the returned purchase.

RETURNS CAN BE REQUESTED BY EMAILINGreturn@wananluxury.com

indicating the order number and the item you wish to return, the returns manager will then send you the documents to be stamped on the package.

The return shipment must be made in the same country as the one to which the order was delivered, using the label indicated in the authorization e-mail. If the customer sends the shipment with a different shipping label, we are not responsible for damage or loss of the package.


The cost of return shipping is the responsibility of the customer and will be charged when the returned item is returned:

  • Australia 45 AUD
  • Hong Kong 300 HKD
  • Japan ¥4,000
  • Europe 30 €
  • United Kingdom £30
  • United States of America 40 $
  • Rest of the world 30 €

The deadline for the return shipment is 14 days from the date of receipt of the order.
WANAN reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions laid up.

 

NO RETURNS ON CUSTOM-MADE PRODUCTS.