Terms of service
Terms of Sale
Last updated: November 2, 2026
1. Who sells to you
Sales on us.wananluxury.com are made by WNN S.r.l., registered office Piazzale Clodio 22, 00195 Rome (RM), Italy; VAT and tax number IT02619740208; Rome Companies Register no. 02619740208, REA RM-1650518; certified e-mail wnnsrl@pec.it. Customer service: info@wananluxury.com, WhatsApp (+39) 353 438 6115. All orders ship from Italy.
Wanan Luxury is the service connecting multi-brand boutiques, which are direct dealers of the brands they carry, with the end customer. WNN S.r.l. is the seller of record and your single point of contact for order, payment, shipping, returns and refunds.
2. Scope
These terms govern purchases made on this site. By placing an order you confirm that you have read and accepted them. The version in force at the time of your order applies.
3. Products and availability
All products are new and original, with the brand's tags and packaging (see our Authenticity page). The catalogue reflects boutique stock and many items are single pieces per size: if an item turns out to be unavailable after you order, we notify you by e-mail, cancel that item and refund the full amount paid for it.
4. Prices, duties and taxes
Prices are in US dollars. Shipping costs are shown at checkout before you confirm your order. For deliveries to the United States, duties and taxes are included in the checkout total; for some destinations (China, South Korea, Mexico and Thailand) duties and taxes are paid by the recipient on delivery, as shown on our Orders and Shipping page. Duties and taxes are not refundable. For orders containing more than three products, an additional shipping payment may be required based on local carrier rates: we will contact you before shipping, and you may cancel the order at no cost.
5. Orders
The contract is formed when you receive our order confirmation e-mail. We may decline or cancel orders with incomplete or false information or signs of fraud; any amount charged is then refunded in full. You can ask to cancel an order by writing promptly to info@wananluxury.com, as long as it has not yet been prepared for shipment.
6. Payment
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, UnionPay), PayPal, Google Pay and Klarna (interest-free instalments for orders shipping to the United States and Canada). Card details are handled by the payment processor and are not stored by us. Details on our Payments page.
7. Shipping and delivery
Orders are prepared and handed to the courier within 1–2 business days. Carriers, costs and delivery times for each destination are set out in our Shipping Policy and on the Orders and Shipping page. We do not deliver to P.O. boxes. Risk of loss passes to you on delivery. If your parcel arrives damaged or tampered with, report it to info@wananluxury.com within 14 days of delivery (as shown on the courier's website) with the courier's documentation; claims under the optional Navidium shipping protection must be opened within 48 hours of delivery, following the procedure in our Shipping Policy. These time limits apply to carrier and insurance claims and do not affect your statutory rights.
8. Returns
You may return items within 14 days of the date you receive them. To start a return, e-mail info@wananluxury.com with "Return" followed by your order number in the subject line; we will send you instructions and a waybill. Items must be returned in their original packaging with all accessories, with the security tag intact, all labels and seals attached, and not washed, worn or altered. Custom-made items cannot be returned.
The return shipping cost is fixed by country of origin and is deducted from your refund:
- United States: $35;
- Europe — European Union, United Kingdom, Switzerland, Norway and Ukraine: €30;
- Australia: AUD 50; Hong Kong: HKD 300; Japan: ¥4,000;
- rest of the world: €50.
9. Refunds
Within 14 days of your return arriving and being checked, we refund the price of the returned items to your original payment method or, if you prefer, as store credit with no expiry date. Original shipping costs, the optional Navidium shipping protection (an ancillary service fully performed on delivery), and duties and taxes are not refundable, subject to the section for customers in Europe below.
Customers in Europe. If you are a consumer resident in the EU, the EEA (Norway, Iceland, Liechtenstein), the UK, Switzerland or Ukraine, you may withdraw from the contract within 14 days of the day you receive the goods (or the last delivery of your order), without giving a reason, by any clear statement (for example an e-mail to info@wananluxury.com or the model form below), and you must send the items back within 14 days of telling us. We refund the price within 14 days of receiving your notice (we may wait until we receive the items or proof of their return). If you withdraw from the whole order we also refund the standard delivery cost (the optional shipping protection is never refunded); the extra cost of a more expensive delivery option and, for a partial withdrawal, delivery costs are not refunded. If items come back without the security tag or labels, worn or damaged because of handling beyond what is necessary to establish their nature, characteristics and functioning, the withdrawal remains valid and we deduct the resulting loss in value. These rights prevail over any less favourable term above.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)
To: WNN S.r.l., Piazzale Clodio 22, 00195 Rome, Italy — info@wananluxury.com — wnnsrl@pec.it
I hereby give notice that I withdraw from my contract of sale of the following goods: […]
Ordered on […] / received on […] — Order number […]
Name of consumer […] — Address of consumer […]
Signature of consumer (only if this form is notified on paper) […] — Date […]
10. Authenticity guarantee
If you doubt the authenticity of an item you received, write to us with your order number and photos of the item, its tags and packaging, leaving the item as it is. We arrange an appraisal by an independent authenticator: if it finds the item is not authentic, the appraisal is at our expense and you are refunded in full, shipping included; if it confirms the item is authentic, its cost is borne by whoever requested it. This claim is not limited to the 14-day return window.
11. Statutory rights
Nothing in these terms limits any rights you have under the consumer protection laws that apply to you and cannot be waived by contract.
12. Use of the site and accounts
The site is for personal use. We may suspend or close, with immediate effect, the account of anyone using the site unlawfully, fraudulently or abnormally (including through automated tools); pending orders may then be cancelled and any amount paid refunded.
13. Privacy
How we handle personal data is described in our Privacy Policy.
14. Governing law and disputes
These terms are governed by Italian law, without prejudice to the mandatory consumer protection rules of your state or country of residence. For any complaint, write to info@wananluxury.com.